Frequently Asked Questions
Everything you need to know about shopping with TMR Customs
What is the status of my order?
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Do you ship internationally?
Yes, TMR Customs ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my TMR Customs garments?
To ensure the longevity of your apparel, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are also printed on the internal garment labels.